Wholesalers

ZANQARA strives to deliver the best that a line can, not only in the quality of products but in the quality of service. With ZANQARA we want our clients served to the best of our abilities, we seek to provide a line that is incomparable to anything else on the market and with our loyalty and dedication to our clients we only ask the same in return.

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First and foremost we understand some people don't want to meet a monetary requirement, we hear from some clients "I can't spend $4,000 a year." What that truly means, is someone doesn't want to make $8,000 a year. A client is making 100% profit when they are a wholesalers of ours and a wholesaler who is in the business of skin care, well they should be aiming to make at least $8,000 a year so we truly believe that our wholesaler requirement is not outrageous or impossible. $4,000 a year is $333.33 before taxes a month that is truly the bare minimum a wholesaler should be purchasing a month to keep business steady. We will work with you to ensure your business blooms.

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1. Wholesaler Requirement:

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1.A.     Rewards:  When you become a wholesaler, you get 50% off all products therefore ensuring you make 100% return plus an additional 50% profit when you sell Zanqara products. Free promotional posters.  You get 10% back at the end of the year as store credit based on the amount you purchased. (This doesn’t apply to Special Packages) Which means you get $400 back in store credit for simply meeting your wholesaler’s requirement alone. $400 Wholesale of free product means you make $800 profit when you sell items using this store credit.

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1.B.    Incentives: We protect our wholesalers, which means if we get new retail clients that are close to you, we will refer them to you first and promote your services. If your clients try to buy directly from us, we will always send them back to you if we are aware they are your clients. If your client does buy from us underhandedly without your knowledge, we will give you 50% commission after taxes and shipping and share the profit with you. Because we are loyal to you as our client. Please read our terms when it comes to wholesalers responsibilities as to the conditions when we don’t pay commissions (Here). We are always here to support you and increase your business

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1.C.     Monetary Requirement: We ask our wholesalers to purchase $4,000 (before taxes) yearly to receive their wholesale discount. There is no exception to this requirement (minus the grandfather account exception).

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1.D.     Year Time Defined: Our year frame is from January 1st to December 21st. We do offer exceptions if a client becomes a wholesaler closer to the end of the year frame. (Such as if a client joins in September 2024 we will allow the extra months and they will they have until December 21st, 2025 to complete their wholesaler requirement.)

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1.E.     Refunds:  We have a very strict No Refunds policy. We will never issue a refund.

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1.F.     Returns:  We at Zanqara truly want to provide the best customer service that we can, however over the years our desire to make our clients happy has been taken advantage of and we have had to become firmer with our policies, and we are sorry this impacts new clients and good clients. We will always work with you to ensure you are receiving the best customer service. We have a 24hr return policy. The day your order is delivered you have 24hrs to go through it and request a return or correction.

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1.F.1.     Upon Delivery Window For Returns:  There is a 24hr window upon the delivery of your order to contact us to inform us of a wrong item, missing item or any damage.

Missing Item: We scan items while packing the order. The only time an item will be missing is if it is backordered (We keep a record of backorders and will send such item when it becomes available and cover the shipping fees for shipping it). We will go based on our scanner in this situation.   If you are concerned about a missing item, you have 24hrs to contacts after the delivery of your item.  (Yes, we have encountered clients who call us  over a month after receiving their order claiming they are missing and item and don’t remember ever receiving it, then ask us to send the item again plus more items and for us to cover the shipping. We will not send items past the 24hr window)

Incorrect Item: If for some reason you receive a wrong item (an item you did not order), please contact us within 24hrs to have it corrected. If this happens, we will send a return shipping label and ship out the correct item. But this does not apply to a client who placed an order and accidentally ordered the wrong item and then wishes that we correct it. The client is responsible for double-checking their orders, confirming their orders, we simply ship out what the client ordered, and we will not return or replace items due to an error on the client’s end.

Damaged Items: We cannot control how UPS handle items, but we do want to ensure a client is happy when they receive their order. So if a item is damaged, it needs to be reported within 24hrs of delivery and we will need photos of the box and the damaged items. If an item is damaged and we are provided proof and is within the 24hrs we will happily replace and correct the matter for you. We have encountered clients who write us within the time frame and state they receive a damaged item and demands a replacement but when we ask for proof, they get angry and state they are unable to take pictures, and we should just send the item. We simply will not do that. We are sorry but it an item is damaged we need proof before replacing it. We also encounter that clients will call us, when they break an item themselves (dropping) and then demand we replace the item. We are sorry but we don’t replace items that a client breaks themselves.

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1.F.2.     Shipping Fees For Returns: If we approve that a correction needs to be done or we need to send a backordered item we will cover the shipping costs.

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1.F.3.      Non-Approved Returns: If products are sent back to us without written approval, they will be donated to a charity  as a gift from you or disposed of it item has been used; at this time you relinquish your ownership of the products, and are not entitled to any store credit, refunds or exchanges, because of violation of our company Return Policy.

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2.   New Wholesalers:

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2.A.     What You Can Expect:  When a client wants to become a wholesaler, we are always happy to do whatever we can to ensure they purchase what will match their clientele so they don’t purchase items that will sit. We will always walk side by side with you and your clients. You are always welcome to text or call us anytime to ensure you are recommending the correct products or if you have a skin issue that you don’t know how to address you can come to us even if it means making a custom product for that client. We are always here for you.

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2.B.     First Year:  We require that new clients pre-pay their wholesaler’s requirement of $4,000 before taxes in order to create their wholesale account. We cannot make any exemptions or exceptions to this policy. To create your account please purchase the wholesale account HERE. If you cannot meet this requirement, we do have other smaller discounts. Please Click Here to see them.

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2.C.     Pre-Payment Utilization:  Since we only take pre-payments, the $4,000 will be applied as store credit, in which you can withdraw from. Whenever you have store credit, we will take manual orders (You can text us your order or email it). We will send you a client portal invite to Zoho Books, where you can see exactly how much credit you have remaining, and which invoices your store credit was applied to.

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2.D.     Completion Of The Wholesaler Account: If you successfully used up your pre-payment within the wholesaler year… Which we know you will because let’s face it who doesn’t want to make $8,800 off a $4,000 investment? Of course you do!!! By using up your whole store credit and showing you can maintain your account, you will not be obligated to pre-pay the following year. We will extend trust to you like family and trust you will uphold your account. If for whatever reason the account is not uphold the following can happen. 

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2.E.     Breach Of Wholesaler Requirement: Sadly we have had to get firmer with our wholesaler requirements since some clients really took advantage of our kindness to make exceptions during hard times, so we now have a strict policy. If a new client fails to use up their full pre-payment of $4,000 within the wholesaler year then there two options to rectify the situation:

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2.E.1.     Pre-Paying The New Year Wholesaler Requirement:  If the client wishes to continue with their wholesaler account, they can pre-pay the $4,000 again to cover the new year wholesaler requirement, this amount will be applied to their store credit and any remaining credit from the first year will be carried through. (Example: If a client created their wholesaler account in Jan 2024 and pre-paid $4,000 but time has passed and its January 2025 and they still have $1,800 remaining of their pre-payment store credit, they then can pre-pay the 2025 requirement of $4,000 to keep their wholesaler account active and they will have a total of $5,800 in store credit to use at wholesale discount until December 21st, 2025)​

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2.E.1.     Canceling Your Account:  If a new client chooses to close their account after the first year but they still have remaining pre-payment store credit the following would occur. We will switch all orders placed in that year to retail pricing. Two outcomes can occur from this:

 

2.E.1-1.  The amount of the wholesale to retail switch is greater than $4,000 the client will need to pay the difference. Since wholesalers do get 50% off the switch to retail is double. For example- If someone orders $2,400 (before taxes and shipping) wholesale then the retail value is $4,800. Meaning the client will need to pay the difference of $800. If the client does not pay the difference, we will take it to collections and charge a $200 time fee on top of the $800 meaning the collections will then be $1,000.

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2.E.1-2.     We owe you… Yes you might have order very little in your first year and even with the retail difference you have still a remaining credit. That remaining credit will be used to purchase product in retail pricing up to another year before credit is considered obsolete. For Example: If a client orders $800 in the wholesaler year when switched to retail they would have spent only $1,600 of their pre-payment store credit leaving a remaining store credit amount of $2,400 that can use to purchase products in retail pricing until fully used up. They will have one year to use up the remaining credit. (one year from when their wholesaler account expired) (AS OUR POLICY STATES – WE DO NOT OFFER REFUNDS AT ANYTIME! REMAINING CREDIT WILL NOT BE REFUNDED. – FIRM NO REUNDS!)

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2.F.     Why Are Our Conditions So Firm?:  Truth be told we have had many issues with clients when it comes to them taking advantage of the wholesalers account. Pushing boundaries. We even have clients that ask us to add something to order last minute before shipping promising to pay it and then refuse to pay. We have clients who are verbally abusive when they want hundreds of dollars of products for free and we say no. We have had some clients who failed to meet their wholesaler requirements for years and from the goodness of our hearts, we made exceptions to give them more time since they said it was a bad year and didn’t cancel their accounts and cost ourselves thousands of dollars in profit to be kind and when we do finally switch their accounts after 3 or 4 years of them not meeting the requirements they verbally abuse us, slander us, and demand we continue to give them wholesale pricing even if they are only ordering under $500 wholesale a year, we even have had clients threaten our lives. So please understand, we are not being cut-throat or money hungry, we are a small family business who have always gone out of way to help our clients even when it actually impacted us as a company. So, we have had to become firm so we can continue to serve our wonderful honest wholesalers who uphold their accounts and are sweet and kind. Now this is not to mean that we won’t listen to you, if there is a serious issue or something happened, please relay that to us. We treat our clients like family, you are not just a bottom line to us or a dollar sign. So if there is something that kept you from keeping your account up to date, let us know maybe we can figure something out together. We will always confirm this through email and E-signature document.

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3.   Current Wholesaler:

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3.A.     Incentives:  We offer our client regular specials and incentives. Product training and dedicated support. Whatever your skin care goals for your spa we are here to help and innovate. We are able to help get up custom merchandise with your branding to showcase your brand and ours.

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3.B.     Yearly Requirement:  As described above the yearly requirement is $4,000 before taxes (Jan 1st-Dec 21st). If you would like quarterly reminders about your account please let us know, we can also do a single reminder in September. We want you to succeed so we are always here.

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3.C.     Breach Of Wholesaler’s Requirement  Obviously if a client has been with us for a while we want don’t want them feel punished for not meeting them the requirement, but policy is policy but we made a few allowances:

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3.C.1.     Pay the retail difference for all orders placed within the year.

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3.C.1-1.   If the Wholesaler orders less than $1,500 before taxes, they will be charged the full retail difference for all the orders placed that year. (This option if choose to cancel your account) AS OUR POLICY STATES – WE DO NOT OFFER REFUNDS AT ANYTIME! REMAINING CREDIT WILL NOT BE REFUNDED.

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3.C.1-2.   If the wholesaler orders less than $3,000 before taxes, they will be charged 35% price increase of all the orders placed in the year. Example: if they purchased $2,700 before taxes they will be charged the price difference of $945 before taxes. (This option if you choose to cancel your account) AS OUR POLICY STATES – WE DO NOT OFFER REFUNDS AT ANYTIME! REMAINING CREDIT WILL NOT BE REFUNDED.

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3.C.1-3.   If the wholesaler orders more than $3,000 but less than $4,000 before taxes, they will be charged 20% price increase of all the orders placed in the year. Example: if they purchased $3,400 before taxes they will be charged the price difference of $680 before taxes. (This option if you choose to cancel your account) AS OUR POLICY STATES – WE DO NOT OFFER REFUNDS AT ANYTIME! REMAINING CREDIT WILL NOT BE REFUNDED.

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3.C.2.       Pre-pay the difference to complete the year and prepay the full wholesaler’s amount for the current year.

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3.C.2-1.   If it close to the end of the year and you see you are not going to meet the requirement or it is two months passed the end date; you can pay the remaining amount to complete the requirement but you also have to pay the $4,000 before taxes for the current year, to keep your wholesalers account active. Example: Lets say for the year 2023 the wholesaler spent $2,800 at wholesale pricing before taxes and we enter 2024. If the wholesaler chooses to maintain their wholesale account, they must pre-pay the remaining $1,200 to complete 2023 requirement plus pre-pay 2024 requirement $4,000 before taxes so they will be pre-paying a total amount of $5,200 that they can withdraw from until Dec 21 2024.

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 4.     Grandfather Accounts (All accounts Prior to 2024):  Grandfather accounts are all wholesalers who had accounts prior to January 1st, 2024. We respect all our wholesalers and terms to which they joined Zanqara under. Time change but our promises don't.

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4.A.     Wholesaler Requirement:  To all our grandfather accounts we will honor the previous wholesaler’s requirement we had of $2,000 before taxes yearly – Jan 1st- Dec 21st.

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4.B.     Breach Of Wholesaler Requirement:  If one of our grandfather accounts fail to meet the wholesaler account and their account switches to retail. In order to reinstate their account they will be held to the new wholesaler’s requirement of $2,000 before taxes yearly and they will need to pre-pay that amount in order to reinstate their wholesaler’s account. To all our grandfather accounts, we are happy and delighted to keep your wholesaler’s requirement to the old amount and show our gratitude, so, all we ask is you keep your account active by meeting that requirement yearly, we really don’t want to see you switched to the new requirement.

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 5.      Unused Credit and Breach of Wholesaler Requirement:

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5.A.     Pre-Paid Wholesaler Accounts:  This does not apply to first year wholesalers, please refer to “2.E” as to what happens to your pre-payment if you breach your wholesaler agreement. This policy mentioned here is for clients that have been with us 2 years or more. If a wholesaler pre-paid their account but failed to use it up the $2,000 before taxes within the Wholesaler’s year they have two options:

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5.A.1-1.  Cancel their Wholesalers account and pay retail: A client if they feel they can no longer maintain their wholesaler account, we understand. Since the wholesaler did pre-pay the $2,000 and technically covered their wholesaler requirement for the year we will not charge the retail difference on any of the orders placed that year, but all future orders will be charged in retail, and they have 1 year to use up the remaining credit. Example: Let’s say a client pre-paid year 2024 the $2,000 and purchased a total of $900. The orders placed in 2024 will not altered or get charged a retail difference, however the remaining $1,100 credit will be used to purchase products in 2025 at full retail pricing and they have until Dec 21st  2025 to use up the remaining credit otherwise it will be voided and obsolete and the client will have no more credit entering 2026 . ZERO DISCOUNTS WILL BE APPLIED. AS OUR POLICY STATES – WE DO NOT OFFER REFUNDS AT ANYTIME! REMAINING CREDIT WILL NOT BE REFUNDED.

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5.A.1-2.  Pre-Pay the full wholesaler’s amount for the current year: You can maintain your full wholesaler’s discount and you have within the year to use up all credit. Example: Let us say a wholesaler pre-paid the $2,000 for the year 2024 but only purchased $700 in the whole year, they then can pre-pay 2025 wholesaler requirement $2,000 giving them a total credit of $3,300 to use up within the year

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5.B.     Abandonment Of Store Credit:  We have encountered clients who pre-pay and then disappeared for 3 years and then suddenly call up to place an order which does nothing but cause problems with our accounting. So we now have this FIRM policy. If we do not hear from the client within the second year from the date they prepaid, we will consider the account forfeited and abandoned and will delete the account and all store credit. There is absolutely no explanation why someone cannot reach out within a year. Communication is everything. Example: If a client prepays for 2024 and their account expires dec 21st 2024 but then we don’t hear from that said client for all of 2025- no emails, texts (traceable means of communication) then by Dec 21st, 2025 all remaining credit will be considered abandoned and will be deleted along with the client’s account. We ask that clients be informed of our policies and be on-top of their accounts.

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 6.      Courses

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6.A.    Dermatician:  We want our wholesalers to receive the best, so wholesalers are able to request in person training on Dermeopathics /Dermeopathy/ Zanqara Procedures, and are welcome book an appointment to have product training via text: 705-888-5032. We also have online courses which you can get a Dermatician certificate or take the online course and do a final exam in person (showing you can properly do the massage) and get a 
Dermatician diploma. 

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 7.      Terms

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7.A.    Refunds:  ALL PAYMENTS made to our company is 100% NON-REFUNDABLE! NOW… if something is wrong with your order we will issue a store credit. If something  broke during transit we will replace it for you. But we will not issue refunds. Wholesalers must agree to Zanqara’s policies that all products are final sale. If the wholesaler wishes to 
return a product or issue an exchange, they do so on their own doing and Zanqara is not responsible to cover it. 

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7.B.    Invoices:  Zanqara doesn’t send paper invoices, all invoices are electronic and saved on  your online account for your easy access. Please save them.

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7.C.    How To Place Orders:  When it comes to placing orders, Zanqara will no longer be  accepting orders by phone. All orders must be place by email or text, or through website ,  and the order must be paid for in full before Zanqara will proceed to process it. We will not 
process or send orders until they are paid.

7.D.    Payment Methods:  We take two forms of payment: E-transfer (info@zanqara.com) & 
Stripe (credit card and Debit Card)

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7.E.    Returns / Exchanges/ Replacements:  Please inform your clients that we do not 
provide returns, exchanges or replacements. Please inform them on how to properly store 
their products. Under the right circumstances if you do have a legitimate reason for an 
exchange or replacement please contact us. Never accept a return based on a refund 
request, if a client does need to bring something back we will communicate with you on 
how to correct the situation for you and your client and it will always be confirmed in 
written format.

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7.F.    Storage Of Products:  Since all our products are natural, we advise our customers to     
keep the products in room temperatures. Extreme temperatures will effect the product, and 
we also recommend not keeping the product in direct sunlight. Please do not add any water 
or anything to the products or alter them since that could cause them to rot. We also 
recommend having clean hands when using the jars.

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7.G.    Shelf Life:  4 Years+  if caring for the product correctly. Some clients have jars over 18 
years old and they are still in perfect condition.

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7.H.    Mixing Products:  Our products are designed in their own unique property to detox the skin and rejuvenate with powerful herbs and extracts. OUR PRODUCTS CANNOT BE MIXED WITH OTHER PRODUCTS. You cannot do a facial while using our products and then do a peel from another company. Use our products exclusively on their own.

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7.I.    Pricing:  We do not allow price gouging. We allow wholesalers to charge a few dollars  more than what we list on our sites based on the fact that wholesalers might have to pay shipping. However consider the wholesaler is making 50% profit mark up charging  substantially more than our retail pricing would be consider price gouging and goes against out company policy.

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7.J.    Tampering:  We have encountered clients who buy cabin sizes and then fill their own packaging, or divide into many smaller jars in order to sell more. This is product tampering and unsanitary. If you fill your own packaging, that will constitute as private labeling and such wholesaler would be infringing on our intellectual property rights and is liable. We have very welcoming private labeling options and therefore no client has justifiable cause to tamper with our products. We also do not allow clients add additional ingredients to our products and tamper with the formulation in anyway unless we are selling you custom based with custom extracts for your in shop formulas, but only Zanqara ingredients can be used.

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 8.      Wholesaler Commissions & Account Cancellations:

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8.A.    We at Zanqara tried very hard to protect our Wholesalers by not selling to retail clients in 
their surrounding areas but we noticed at total lack of appreciation for our diligence and notice 
some very un-Zanqara like behavior was demonstrated.  We will not pay commissions to 
wholesalers anymore or decline orders from retail clients for these following reasons:

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* Zanqara wholesalers are responsible to have a full stock of products, not order one at a time and 
make their clients wait for a product that they should have already at their location. Especially 
when it comes to products from the main lines! Zanqara’s Wholesalers should have at least 4 of 
each cleanser and main products on hand at all times. Zanqara Products do not go bad so there is 
no reason why a Wholesaler should force their clients to wait because they don’t stock up on 
products. If a retail client comes to us because they are tired of this behavior we will treat them as 
new client of ours and will not pay commission to the wholesaler. They did not take care of their 
client and force the client to come to us for better service. 

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* Zanqara will not honor nor pay commissions to the wholesaler that forces their clients to come 
to us for any of the following reasons:

- Lack of product

- Prolonged wait times (placing orders, returning calls, or any behavior that leaves such client 
desperate to order)

- Rude behavior towards the client making them feel uncomfortable and wanting to come us.

- Refusing to order special and new products requested by the client. 

- Not honoring Zanqara’s store discounts. Our retail discounts apply to our wholesalers 
and it is their obligation to extend the discount to their clients as listed on our website. If 
our wholesalers does not extend such discounts and specials and their clients feel 
cheated and come to us, we will service them as new clients of ours and not offer 
commission to our wholesalers and this behavior is grounds to have the wholesaler have 
their whole account terminated.  Retail clients have to understand that our Wholesalers pay 
shipping fees and we ask them to understand that they understand their prices will always 
reflect a wee bit higher than our store site prices. But if a wholesaler is jacking up prices 
and gouging prices we will terminate such wholesaler from being able to sell our products!

- Causing a customer reactions because the wholesaler continues to recommend the 
wrong product for the skin type simply to clear inventory and disregards the client’s well-
being and satisfaction. This is grounds for account termination. 

In retrospect we realized a beautiful thing we tried to create got ruined by a few and we will 
no longer be able to offer to commissions to our wholesalers when their clients order from us. 
It is the job of the Wholesaler to keep their clients happy enough that they don’t feel the urge 
to shop on our site. If your clients wish to come to us, our only responsibility is to service 
them to our best ability. We do make exceptions for commissions if a client of yours moved 
away and shops from us due to your recommendation.

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8.B.    Account Termination: We will terminate accounts for the following reasons:
- Product tampering as listed in 7.J.
- Price Gouging
- Constantly causing reactions due to recommending the wrong products.
- Abusing clients
- Verbally abusing us or threatening us
- Requesting Charge-backs in order to break our policies
- Misrepresenting Zanqara
- Stealing and distributing any of Zanqara’s training materials

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If a wholesaler’s account is terminated for any of these reasons such client will lose any remaining credit on their accounts. Often times we will with website descriptions, specials, and brochures  specially for each client and if such client has their account terminated and they will be responsible to remove all such descriptions and specials from their websites and all literature being Distributed. All Zanqara Certificate and diplomas (Dermatician) is only creditable while using  ZANQARA products and such certificates and diplomas cannot be used or showcased when an  account is terminated.

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For more  information ask for Avra Amar Filion       Phone: 705-888-5032        Email: info@zanqara.com